Terms & Conditions
Who we are
The record label of King’s College Cambridge runs this website, and will be referred to as ‘we’ from now on. King’s College Chapel & Choir, the Shop at King’s, the King’s Visitor Centre and the King’s College Cambridge record label (also known as ‘The Recordings of King’s College Cambridge’) are all part of King’s College Cambridge.
Using this website
You agree to use this website only for lawful purposes. You must also use it in a way that doesn’t infringe the rights of, or restrict or inhibit the use and enjoyment of, this site by anyone else.
We update this site all the time. We can change or remove content at any time without notice.
Services and transactions
You can use this website to purchase products from us. These orders are fulfilled by the King’s Visitor Centre, and payment is taken on behalf of us by Stripe. Stripe may have their own terms and conditions, and you should read these before using their service.
VAT on orders to the EU
From 1 July 2021, VAT on orders to the EU will be collected by the courier and charged separately to the customer. You may find that your order takes a bit longer to get to you, and you may need to pay VAT before your order is delivered to you.
We reserve the right to cancel gift cards when we deem it necessary to do so. Your gift card can be used on this site for physical and digital products, but we reserve the right to exclude products for any reason and without notice. Gift cards cannot be redeemed for cash.
You can check your gift card’s balance here: https://www.kingscollegerecordings.com/balance/
Gift cards are valid for up to two years, after which they expire and any remaining balance will no longer be available for use.
We can’t be responsible for lost, stolen or damaged cards, and we won’t refund unauthorised spend from a gift card.
Returned products in accordance with our terms and conditions, where the product was bought using a gift card, will result in a refund (where appropriate) being credited to the original gift card.
We offer downloadable products through this website. Unless otherwise stated, all products are copyright, and you must not duplicate downloaded products for any purpose other than personal backup. You must not upload copyright files to file-sharing or social media sites, nor may you share the file with others or use the file to present the video as a public showing: in doing so you would be breaking the law.
Some downloads are large files, and it’s your responsibility to ensure that your internet connection is suitable for the size of download. We may not be able to process a refund if you change your mind after attempting to download a product, unless the product itself is faulty.
When we run competitions, we’ll tell you when the competitions run, and these times are in UK time. The decision of King’s College is always final, and we reserve the right to change the conditions at any time. We’ll never ask you to pay to enter a competition, nor will we make you purchase anything to be entered into a competition.
Competition entrants must be 18 or over. We can’t take responsibility if, for any reason, your entry into a competition is lost or delayed.
You’ll only win what we specify is the prize. For example, free tickets to a concert won’t include travel or expenses paid for you. If you’re unable to collect or redeem your prize, we will be unable to offer you an alternative.
We’ll draw the winners randomly. Employees of King’s College and its affiliates aren’t eligible to win our competitions.
If you enter a competition, you grant us the right to use your name when we announce the winner.
Linking to this website
We welcome and encourage other websites to link to this website.
You must contact us for permission if you want to either:
- charge your website’s users to click on a link to any page on this website
- say your website is associated with or endorsed by the King’s College Cambridge record label or another King’s College department
Linking from this website
This website links to websites that are managed by other King’s College departments, other service providers or other organisations. We don’t have any control over the content on these websites.
We’re not responsible for:
- the protection of any information you give to these websites
- any loss or damage that may come from your use of these websites, or any other websites they link to
You agree to release us from any claims or disputes that may come from using these websites.
You should read all terms and conditions, privacy policies and end user licences that relate to these websites before you use them.
Using content on this website
All content on this site, unless otherwise specified, is copyright, and is owned by King’s College Cambridge. Contact us if you want to reproduce material on this website, which you may not do without the express authorisation by us or one of our designated partners.
While we make every effort to keep this website up to date, we don’t provide any guarantees, conditions or warranties that the information will be:
- free from bugs or viruses
We’re not liable for any loss or damage that may come from using this website. This includes:
- any direct, indirect or consequential losses
- any loss or damage caused by civil wrongs (‘tort’, including negligence), breach of contract or otherwise
- the use of this website and any websites that are linked to or from it
- the inability to use this website and any websites that are linked to or from it
This applies if the loss or damage was foreseeable, arose in the normal course of things or you advised us that it might happen.
This includes (but isn’t limited to) the loss of your:
- income or revenue
- salary, benefits or other payments
- profits or contracts
- anticipated savings
- goodwill or reputation
- tangible property
- intangible property, including loss, corruption or damage to data or any computer system
- wasted management or office time
We may still be liable for:
- death or personal injury arising from our negligence
- fraudulent misrepresentation
- any other liability which cannot be excluded or limited under applicable law
We reserve the right to cancel orders without prior warning when the price is listed incorrectly, even if you have already paid. In this instance, you will be reimbursed the cost of your order.
Requests to remove content
You can ask for content to be removed from this website. We’ll only do this in certain cases, eg if it breaches copyright laws, contains sensitive personal data or material that may be considered obscene or defamatory.
Contact us to ask for content to be removed. You’ll need to send us the web address (URL) of the content and explain why you think it should be removed. We’ll reply to let you know whether we’ll remove it.
We remove content at our discretion in discussion with the department or agency responsible for it. You can still request information under the Freedom of Information Act (external website) and the Data Protection Act (external website).
Information about you
We make every effort to check and test this website for viruses at every stage of production. You must make sure that the way you use this website doesn’t expose you to the risk of viruses, malicious computer code or other forms of interference which can damage your computer system.
We’re not responsible for any loss, disruption or damage to your data or computer system that might happen when you use this website.
Viruses, hacking and other offences
When using this website, you must not introduce viruses, trojans, worms, logic bombs or any other material that’s malicious or technologically harmful.
You must not try to gain unauthorised access to this website, the server on which it’s stored or any server, computer or database connected to it.
You must not attack this website in any way. This includes denial-of-service attacks.
We’ll report any attacks or attempts to gain unauthorised access to this website to the relevant law enforcement authorities and share information about you with them.
These terms and conditions are governed by and construed in accordance with the laws of England and Wales.
Any dispute you have which relates to these terms and conditions, or your use of this website (whether it be contractual or non-contractual), will be subject to the exclusive jurisdiction of the courts of England and Wales.
There may be legal notices elsewhere on this website that relate to how you use this website.
We’re not liable if we fail to comply with these terms and conditions because of circumstances beyond our reasonable control.
We might decide not to exercise or enforce any right available to us under these terms and conditions. We can always decide to exercise or enforce that right at a later date.
Doing this once won’t mean we automatically waive the right on any other occasion.
If any of these terms and conditions are held to be invalid, unenforceable or illegal for any reason, the remaining terms and conditions will still apply.
Changes to these terms and conditions
Please check these terms and conditions regularly. We can update them at any time without notice.
You’ll agree to any changes if you continue to use this website after the terms and conditions have been updated.
Last updated: 12 July 2021